Field Service Representative (Millbrook)

We are currently looking for a Field Service Representative

**This role is based at Millbrook Proving Ground, Bedfordshire**

A little about us:

With over a century of engineering expertise and innovation, KNDS UK (formerly WFEL Limited) is a renowned world leader in rapidly deployable military bridging systems and a key partner in the UK MoD’s Boxer armoured vehicle programme.

We are proud of our heritage and our reputation of providing the highest quality engineering solutions for over 100 years. As a trusted partner to military customers around the world, our employees are the very heart of our company. We have a skilled and experienced workforce dedicated to achieving excellence in all areas of the business from Engineering to Project Management, Business Support to Operations.

As our business evolves, we are looking to strengthen our workforce with talented and motivated individuals across a range of disciplines to work from our Northwest Engineering Centre of Excellence and currently have this opportunity available:

About the role:

The core purpose of this job function is to support on-site customer equipment failure inspection, diagnosis, repairs, and warranty work.

Key duties include, but are not limited to:

• Diagnostics, maintenance and repair of military vehicles and equipment, on-site and in the field, in compliance with Company technical service and statutory regulations.
• Independent deployment at a customers’ site, with responsibility for order processing and contractual documentation.
• Compliance with and monitoring of statutory regulations, in particular those involving safety at work and environmental protection.
• Responsibility for the preparation of safe and compliant work sites, tools and materials.
• Independent management of a facility in collaboration with a technical team.
• Delivery of training tasks, internally and externally with customer community.
• Provision of high levels of customer care and satisfaction.
• Execution of fault-finding, defect diagnosis, planned and un-planned maintenance and repair work at all relevant stages.
• Accurate completion of all documentation inclusive of job sheets and work orders.
• Generation of work breakdown structures, cost estimates, and performance specifications.
• Training and instructing new employees to set them up for success in their roles.

What we’re looking for:

As well as considerable experience in vehicle inspection, maintenance and repair (ideally in the field of military equipment, heavy commercial vehicles, construction machinery, agricultural machinery or specialist vehicle manufacture), you should have experience in completion of relevant technical documentation and paperwork as dictated by industry. You will also have skills and experience in the operation of automotive diagnostic equipment, diagnostic fault finding and troubleshooting. You should have a C&G Heavy Vehicle Repair Level 3 or equivalent and test authorisation for technical tests specified by the statutory authorities. Holding a Class 2 driving licence, having experience in military vehicle maintenance and a basic knowledge of the German language would be advantageous.

What you can expect from us:

We signed the Armed Forces Covenant in 2018 and achieved their Silver Award in 2020 which means that we actively support and encourage service leavers, reservists and cadets to join our team, recognising military skills and qualifications in our recruitment and selection process.

When you become part of the KNDS UK team, you will enjoy employee benefits such as:

• Competitive salary
• Attractive pension (4% employee contribution, 7% employer contribution)
• Flexible working
• Half day Friday
• Life assurance scheme
• Company sick pay scheme which increases with service
• Free unreserved car parking

If this sounds like the opportunity for you, please apply by clicking the link at the top of the page or email your CV with a cover letter to .

We look forward to receiving your application!

Please note that we have a Preferred Supplier List in place and we will contact agencies directly should the need arise – any unsolicited CVs received via an agency will be accepted with thanks but without fee.