Customer Support Engineer

We are currently looking for a... Customer Support Engineer

A little about us…

With over a century of engineering expertise and innovation, KNDS UK (formerly WFEL Limited) is a renowned world leader in rapidly deployable military bridging systems and a key partner in the UK MoD’s Boxer armoured vehicle programme.

We are proud of our heritage and our reputation of providing the highest quality engineering solutions for over 100 years. As a trusted partner to military customers around the world, our employees are the very heart of our company. We have a skilled and experienced workforce dedicated to achieving excellence in all areas of the business from Engineering to Project Management, Business Support to Operations.

As our business evolves, we are looking to strengthen our workforce with talented and motivated individuals across a range of disciplines to work from our Northwest Engineering Centre of Excellence and currently have this opportunity available:

About the role…

The core purpose of this job function is to be responsible for all field customer warranty, diagnosis, repairs and training tasks.

Key duties include, but are not limited to:

• Execution of training tasks, internally and externally with the customer community.
• Customer product support both internally and externally.
• Diagnostics, maintenance and repair of bridging equipment and supporting vehicles in the field in compliance with technical service instructions and statutory regulations.
• Independent deployment at a customer’s site and the ability to travel internationally is a key requirement of the role.
• Compliance with and monitoring of statutory regulations, in particular those involving safety at work and environmental protection.
• Responsible for the preparation of work/training sites, materials and tools.
• Independent management of training in collaboration with a technical team.
• Execution of fault-finding, maintenance/repair work on all maintenance stages for KNDS bridging products.
• Project management including generation of work breakdown structures, cost estimates, and performance specifications.
• Training and instructing new employees.

What we’re looking for…

An experienced and fully qualified maintenance technician, certified technician, with time served as a mechanic/fitter or equivalent. You must hold a full UK Driving Licence, and ideally also a HGV licence. You will have experience in vehicle maintenance, especially in the field of heavy commercial vehicles, construction machinery, agricultural machinery or special vehicle manufacture. Previous experience of working with Military Bridges such as MGB or DBS would be advantageous.

What you can expect from us…

We signed the Armed Forces Covenant in 2018 and achieved their Silver Award in 2020 which means that we actively support and encourage service leavers, reservists and cadets to join our team, recognising military skills and qualifications in our recruitment and selection process.

When you become part of the KNDS UK team, you will enjoy employee benefits such as:

• Competitive salary
• Attractive pension (4% employee contribution, 7% employer contribution)
• Flexible working
• Half day Friday
• Life assurance scheme
• Company sick pay scheme which increases with service
• Free unreserved car parking

If this sounds like the opportunity for you, please apply by clicking the link at the top of the page or email your CV with a cover letter to .

We look forward to receiving your application!

Please note that we have a Preferred Supplier List in place and we will contact agencies directly should the need arise, however any unsolicited CVs received via an agency will be accepted with thanks but without fee.